Samsung Galaxy S6 Edge failed marshmallow update.
KelBel242
Enthusiast - Level 1

I keep getting an error saying the update was unsuccessful and error code 411.  Can anyone help me?

Re: Samsung Galaxy S6 Edge failed marshmallow update.
vzw_customer_support
Customer Service Rep

Hello there, KelBel242. Please accept my regrets over any challenge you've encountered with the update. Is this still an issue for you? If so, can you tell me some other details? I'll need to know what zip code you're in, when you last tried the update, and which version of software your device has now (go to Settings> About phone> Baseband version and Kernel version. Thank you.


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