SIII and Wifi Connection Problem

[hardpack1991]

I have a Samsung Galaxy S3 and for the past week, I have been unable to connect to my home Wifi network.  If I try to connect, it will for 2-3 seconds, then drop off.  Prior to last week, there was no problem.  This phone can connect to other Wifi networks without issue. 

I also have two other S3 and they have no problem connecting and maintaining the connection to the same Wifi network.   Any suggestions on what can be done to fix this or what the problem is?  Thanks.

[vzw_customer_support]

Hi hardpack1991!

Sorry to learn of any issues connecting with your home Wifi. Let's see what we can do! Are you able to connect to other Wifi networks with no problem?
Please go into your Wifi networks and "forget" your home Wifi. Then pull up Wifi again, and try to connect, using the password. Let's see if that does the trick for you.

ChristinaB_VZW
Follow us on Twitter @VZWSupport

[Aprilrose2011]

I think you have the wrong email

On Thursday, December 4, 2014, Verizon Wireless Customer Support <

[Ann154]

Aprilrose2011 wrote:

I think you have the wrong email

On Thursday, December 4, 2014, Verizon Wireless Customer Support <

I don't think so. The rep was replying to a post on the Verizon Wireless Community forum which you must be subscribed to for email notifications of new posts.

[hardpack1991]

To ChristinaB_VZWSupport - Yes I am able to connect to other Wifi networks.  I did "forget" my Wifi (while it connected for a few seconds) and then tried to re-connect, but it dropped right back off again.  I have also taken the battery out while the phone was on; put the battery back in but it still won't connect.  My other two S3 are still connecting to the Wifi with no problem.  Thanks. 

[vzw_customer_support · Accepted solution]

hardpack1991, thank you so much for those details. I would suggest on trying to place your phone into safe mode for a few hours and try to connect to wi-fi. This link will provide you with the steps on how to put the phone into Safe Mode: http://vz.to/1yHPWO4 Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport 

[mrrob1]

I have the same problem with my S5 . My phone doesn't work at home if I have my Bluetooth enabled. I went to the Verizon store and there were a lot of people with the same problem. They couldn't tell me what was wrong. The Verizon rep told me to keep my data turned on, that didn't make any sense I didn't want to use my data, I wanted to use WiFi

[hardpack1991]

KevinR_VZW, Okay, I put it in Safe Mode and the Wifi connected and stayed connected.  Now, how do I determine what app is causing the problem?  Is there a methodology or do I have to determine it by process of elimination?

[Ann154]

Start with the applications you most recently installed or updated.

[fourbyland]

I'm having the same issue with my wife's Galaxy S3. I've tried all of the fixes mentioned and it's still not connecting to our home wifi. I have the exact same phone and mine is not having any issues. Any other ideas?