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S7 edge restarting.

Miembro

I got this phone Fri, set it up Sat, and it randomly restarted.  Did the software update Sunday, it did it again.  Did the software repair last night, restarted again today. HELP!!!

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Re: S7 edge restarting.

Sr. Member

Since you are within your 14 day return period the smart move would be to take it back and exchange it.

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Re: S7 edge restarting.

Sr. Member

Since you are within your 14 day return period the smart move would be to take it back and exchange it.

View solution in original post

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Re: S7 edge restarting.

Expert

I agree. Make sure to return with the box and other items received in the original purchase.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: S7 edge restarting.

Community Manager
Community Manager

Allison, this is no way to start a long lasting relationship with a phone. I know how important it is to have a working phone. We will help get this resolved. Where did you purchase your phone? Is there any physical damage?  


_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: S7 edge restarting.

Sr. Member

it's better the faster you return it, the sooner you will have a device that wont keep rebooting. its not the norm. i've been through 2 edges in a short period, not for reboots but update issues. trust my EXPERIENCE.You dont want to wait until only samsung will repair it. save greif on yourself, and don't delay. vzw sent mine in two days, and first one in 24 hrs.

Re: S7 edge restarting.

Miembro

I actually brought it back and exchanged it for a new one , hasn't done it. Only thing, is sometimes,  the volume on my notifications goes off on its own, and just vibrates. I haven't changed the settings at all.

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Re: S7 edge restarting.

Sr. Member

ITS EASY TO ACCIDENTALLY BUMP SETTINGS ON THE EDGE.I DO IT A LOT/sometimes i lower volume too far and it vibrates. be hoppy with new edge and see these besides whats below.....https://plus.google.com/u/0/photos/113112916417351733864/albums/6307920019296903089?cfem=120160622_090552 (3).jpg

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Re: S7 edge restarting.

Community Manager
Community Manager

I'm glad you were able to get the malfunctioning device exchanged, Allicat39. That new volume description is a bit odd though. As LENNYEDGE mentioned, it is sometimes easy to bump the side and feel a vibration when the volume lowers too far. Have you noticed any pattern as to when the notifications go off on its own and vibrates? Do you also see a notification in the top notification bar of your phone around the same time?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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