S6 locked me out after 24 hours of nonuse
kemph70
Newbie

Turned my phone on this morning and it said I've been locked out because I've not used it for 24 hours--won't let me use my fingerprint scan

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Re: S6 locked me out after 24 hours of nonuse
vzw_customer_support
Customer Service Rep

You came to the right place for assistance kemph70. Let's work together to get you access to your S6. What was the last action taken on the device before this happened? What happens when you try to manually put in the pass code/password instead of using the fingerprint scan?


ArnettH_VZW
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