I didn't get a copy of our signed Agreement from the store, which was required for my rebate.. Well, actually I qualified for the wrong rebate to begin with. Long story, here goes:
After about an hour in the store getting our new phones, it came time to port the numbers and accessorize with cases. Except the store didn't have hard cases anymore for the Droid Turbos. So, we decided we would buy those separately from Amazon, keep using our 'old' phones, and add a Temp Number to our Droid Turbos, aka, we decided NOT TO PORT and begin using them without the cases, as we've damaged phones in the first few days without hard cases in the past.
Soooo, when I went online to find my rebates that I qualified for, I used my current phone number and not the temp, and therefore, the only rebate I qualified for was a $50 gift card, as opposed to the BOGO ($199 off).
Suspicious, I called right away, and it the CSR told me they COULD NOT tell me what rebate I was attempting, despite the TRACKING NUMBER I gave them. The CSR couldn't even give me an amount. Said to try back in 5-7 days.
I did not, I just waited for the email, which said my rebate failed. There were 4 failure reasons given, including the phone numbers being wrong.
I started up my FIRST of THREE chats with CSRs that day. First off, the Tracking number given in the rejection email, did NOT match my original tracking number. Not sure where the [removed] that one even came from. Secondly, the valid tracking number had 3 issues listed. One of which was, I was told, that the Bar Codes were not legible.
I found that curious as they were the ORIGINALS!!!
The first CSR flat out got fed up with me after 40 minutes and discontinued the Chat.
The next CSR was a lot more cordial and informing. Told me that the Bar Code was indeed not legible, but brilliantly took the time to explain how that happens... The original documents that are sent via snail mail are scanned in by a different area, and sometimes... the don't scan them in a way where the scan is LEGIBLE. And they just leave it that way?! [removed]
So, I had to retake pictures of a few items, and resend them to Verizon via a rebate email that I was given.
After submission, the 2nd CSR told me I should get back on Chat and tell another CSR to void the Tracking Number for the $50 gift card, as I qualified for the BOGO.
And that is what I did, the 3rd CSR got up to speed on my situation, and cancelled that tracking number, and told me it would be 5-7 days before the status of the BOGO tracking number would be known.
I then brought up the issue of the Temp Numbers that were listed on the original Retail Installment Contracts (RIC). I asked if that would be an issue despite the fact that when I included pics of the RICs on the resend, I added a graphic that said these were temp numbers, the actual ported numbers are xx and xx.
She said that WAS MOST LIKELY STILL GOING TO BE AN ISSUE AND THAT THE REBATE WOULD BE REJECTED. I would have to recontact them to 'RE-CONFIRM' the numbers later on?!!!!
Fast forward to today's rebate status, and it says:
| Date Rebate Submission Received: | 07-12-2016 |
| Status Detail: | We have not yet received the mail-in portion of your rebate; please allow 21 days from the mail-date for the rebate to be entered into our system. |
Well guess what VERIZON, there isn't going to be a mail-in portion to the rebate, I've already sent that, and resent because you [removed] up the scan of the originals!
Yeah, so, back to the CSRs it is. Chat Chat. What a [removed] Oh, and my Bills are wrong too. Being doubled charged for most Surcharges.
Profanity removed as required by the
Message edited by Verizon Moderator
