Problems Switching from iPhone to Samsung Galaxy S4

[IHT]

I switched from an iPhone to a Samsung. Why do people with iPhones continue to have problems texting me. They tried deleting my iMessage streams and re-entered my phone as a mobile. They still get error messages. It's been a week since I got the Samsung.

By the way, I have deactivated my iphone number on the Apple ID website.

ITH

[JackP3]

I'm having the same issues. I'm seriously considering switching to a different carrier and changing my number. This is getting so ridiculous. All I want is to get text messages. I shouldn't have to contact everyone I might know with an iphone and tell them to turn off iMessage....seriously frustrating

[vzw_customer_support]

Hello IHT, let's get to the bottom of this together! Are you able to receive SMS messages from other non-iPhone users? Was this the link you used to unregister your iPhone? https://supportprofile.apple.com/MySupportProfile.do This will take a few hours before it updates. You can also text the word Stop to this shortcode: 48369 to unregister. Keep us posted!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport 

[wingnutks]

My wife has done all of these steps, including calling apple and having them remove her number from iMessage.... she did all this a week ago, she is still no receiving some txts from some iPhone users.

[vzw_customer_support]

JackP3,

I hear you and we don't want to lose you! We want to get those messages flowing ASAP! All you have to do is access your old iPhone and turn off iMessages. If you don't have access to the old phone, simply follow the steps provided by WiltonA_VZW and you will be all set.

AdaS_VZW
Follow us on Twitter at @VZWSupport

[JPSchulte]

Unfortunately I have turned off iMessage from my iPhone and have called in to deregister. It's been almost 24 hours and it's still not working correctly. The HUGE issue is that I've basically been told "it will eventually start working". Well, I didnt pay you have the money and tell you I'd send the rest when it started working. You are a huge company dealing with another huge company. I PAID THE MONEY AND YOU TOOK IT BUT THE PHONE IS NOT WORKING THE WAY IT IS SUPPOSED TO. If you cant make a device work, you should not be selling them with the assumption that you can use it when you pay right then. There are so many forums and threads about this problem but yet nobody mentioned it at the verizon store. I will not be a customer by this evening is this doesn't resolve. This is piss poor business and terrible communication about switching devices. The largest network is doing a great job of pushing me back to AT&T. Rediculous!!

[notsaeh]

To IHT and all others,

This is not a Verizon issue.  All carriers are experiencing this.  I switched from iPhone to Moto X and I have had to ask my iPhone friends to switch off iMessage.(as well as me switching it off in my old iPhone)  Works fine.  Some of them tell me that their texting is now faster!!  I also went to Apple customer service and had them de-register my number for my iPhone.  It is an Apple-specific issue.

I will not go into a tirade about Apple and the fact that iMessage is their default messaging protocol (and how it seems deliberate that they have a protocol which cannot communicate across different platforms) but I'll let somebody else do that.  🙂

[axel_2078]

When you say you asked your iPhone friends to turn off their iMessaging, do you mean disable the service completely so that they can't even use iMessage with other iPhone users? I hope not because that sounds very extreme just to be able to communicate with someone that has an Android phone.

[notsaeh]

No. By turning off iMessages, their phone simply defaults to standard SMS protocol, which we all use.  They can still message other iPhone users without issue.

[axel_2078]

Oh, ok, so by turning if off, it effectively uses SMS as the default send method UNLESS the intended recipient has an iPhone, in which case it will use iMessage, is that correct?