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Poor network connection

Miembro

I just upgraded to the same edge plus and I am very disappointed in the network reception. With my s5 i had 4g everywhere and my wireless connections were strong and stable. With the s 6 edge plus, there are places that I have no signal at all and streaming content is constantly buffering. A reboot helps sometimes, but it is still less than I had with the s5. If there isn't a solution I will take the phone back.

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Re: Poor network connection

Asistencia al cliente

I want you to love that amazing new phone. Lets look into this. Are you using the same SIM card that was in your previous phone? How long have you had the new phone? What is your network mode set as http://spr.ly/6582BH4Or ?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor network connection

Miembro

I have had it 4 days. It is set for global.

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Re: Poor network connection

Miembro

I am not using the same sim card.

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Re: Poor network connection

Miembro

It is not the same sim card. I have had it 4 days and the mode is global.

On Aug 29, 2015 11:45 AM, "Verizon Wireless Customer Support" <

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Re: Poor network connection

Asistencia al cliente

I appreciate your cooperation so far. Lets change that setting to see if there is any improvement. Can you turn off HD voice to see if there is any improvement?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor network connection

Miembro

I don't think I have that.  I looked under advanced calling in the settings and it says to upgrade to HD voice and Video calling, so that tells me I am not using HD voice.

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Re: Poor network connection

Miembro

I also went to the Verizon store and they swapped the SIM card, but that didn't help either.

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Re: Poor network connection

Miembro

I have noticed that when I get a call, the network connection goes to 1x and then goes back up to 3g or 4g when I end the call.

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Re: Poor network connection

Líder Sénior

Mmoloney wrote:

I have noticed that when I get a call, the network connection goes to 1x and then goes back up to 3g or 4g when I end the call.

That's because, without AC enabled, you can only be on voice OR data, not both at the same time.  When you make a call, 1X is used, 4G when off a call.

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