PHONE LOCKED....FORGOT PASSWORD S7
Morgan_3_
Newbie

Just got this phone....it had a software update and restarted.   Now it wants my PIN.....entered what I thought it was but it is not accepting.   Is there a way to reset the PIN password?

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Re: PHONE LOCKED....FORGOT PASSWORD S7
vzw_customer_support
Customer Service Rep

Thanks for bringing this to our attention, Morgan_3. Do you happen to have the device backed up? This may require a factory reset to get around. To do that, just follow the steps here: http://www.verizonwireless.com/support/knowledge-base-203263/ . Doing this will reset the device to factory settings which will remove all information.
TimothyS_VZW
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