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PC Sync
hanjor
Newbie
‎11-10-2017 11:32 AM

I am having a problem syncing my S7 with my laptop.  What is the correct way to do this?  I have never had a problem with this.

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Re: PC Sync
jrh4054
Specialist - Level 3
‎11-10-2017 11:54 AM

You have to activate the Developer options.  You do that by going to the About phone setting.  Then you tap 7 times on Build number.  This turns on Developer options.  Then go the Developer options and change the USB configuration from charging to MTP.  This should allow your computer to recognize the phone.

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Re: PC Sync
lukevinyl
Specialist - Level 2
‎11-10-2017 11:58 AM

Also try checking the box that says "enable USB debugging" if still having issues as this has been the issue for me in some cases....

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Re: PC Sync
jrh4054
Specialist - Level 3
‎11-10-2017 12:25 PM

Lukevinyl, you are correct.  I forgot the mention turning on USB debugging.

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Re: PC Sync
bearone21
Legend
‎11-11-2017 12:18 PM

depends what you're try to sync.

within gmail on your laptop, you have a whole list of what you can sync to the phone.

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Re: PC Sync
vzw_customer_support
Customer Service Rep
‎11-12-2017 11:35 AM

Hanjor, being able to sync your information with multiple devices is a great way to protect your content. What specifically are you trying to share between your devices? Are you getting an error message when you plug your phone up to your computer?

 

KarolineD_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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