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Re: Not getting emergency alerts

Sr. Member

How is this assumed answered? Just last night we had the sirens going off in our town and not a peep out of our phones. Thank God my Granddaughter was here. Her phone went off ( Iphone ) and she is on Verizon too. We have S7 edge's and neither one of them went off. Last alert I got was a Amber Alert in January and the last Extreme alert was in March 2017.

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Re: Not getting emergency alerts

Community Manager
Community Manager

I hope you are okay, kathy65793. I know how important it is to have these alerts. The Federal Emergency Management Agency (FEMA) is the agency that distributes these Wireless Emergency Alerts. Verizon Wireless does not determine the content of the alerts, when the alerts are sent, where the alerts are sent or which device receives them.

 

I recommend possibly using a third party app that will alert you regarding weather. I use a third party app that alerts me when there is dangerous weather incoming. 

 

Laineybug24, I wanted to be sure I provided you with an answer as well. I really do hope this information is beneficial. 

 

MarshallP_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Not getting emergency alerts

Sr. Member

So what are you saying that Verizon has nothing to do with this but it is Fema that sends it to my phone?

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Re: Not getting emergency alerts

Sr. Member

Kathy65793, as you always do, you make an excellent point.  How does FEMA know what our cell numbers are to send us emergency notification?  The answer is FEMA doesn't know what our numbers are and they don't send the notices directly to our phones.

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Re: Not getting emergency alerts

Community Manager
Community Manager

That is correct, kathy65793. Verizon Wireless does not send these alerts. You can learn more about Wireless Emergency Alerts here: https://www.verizonwireless.com/support/wireless-emergency-alerts-faqs/

I hope this information is helpful.

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Not getting emergency alerts

Sr. Member

Thank You that was very interesting

Frequently Asked Questions: Wireless Emergency Alerts | FEMA.gov

Wireless Emergency Alerts (WEA) | Federal Communications Commission

I did not realize any of this but it still doesn't answer the question which I now will take to Fema

Thanks for your reply that really helped

Re: Not getting emergency alerts

Miembro

this is definitely a verizon s7 problem, when everyone in the room gets alerts except you, and yes i have them all turned on. they used to work but an update broke it somewhere along the way.

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Re: Not getting emergency alerts

Miembro

Same here. S7 no longer works

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Re: Not getting emergency alerts

Miembro

You can see the alert when you go into alerts?  I don't even get that much!

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Re: Not getting emergency alerts

Miembro

I understand that FEMA initiates them, but doesn't Verizon have responsibility for transmission of them?  When I my phone is less than a foot away from my daughter's Pixel, in our home, and her's goes off, mine should too.  I am in the same area, at the same time

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