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No more caller I.D. nor picture coming up when a known contact calls me?
ray52
Newbie
‎06-05-2013 06:17 PM

Okay;

After the desatrous update to J.B. 4.1.2, I disabled the bloatware version of caller ID which would cost another 2.99 per line.

Now there is no caller ID at all anymore, all calls come up with ID unavailable.

Anyone experiencing the same problem, any fixes?

Thanks

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Re: No more caller I.D. nor picture coming up when a known contact calls me?
vzw_customer_support
Customer Service Rep
‎06-08-2013 05:19 AM

Good morning ray52!

Updates are supposed to be a sweet treat, not cause headaches. Considering my GS3 update went well, let's make the same apply to you.

First, when you say you disabled caller ID, are you referring to "Caller Name ID"? If so, that's not a bad thing as it should impact the stock version. With that said, please start by turning your phone off, removing the SIM for at least 30 seconds, reinserting, powering on the phone, and testing. This will ultimately refresh your phone with our network and should resolve the issue. If not, please let us know so we can plot a new course of action.

EvanO_VZW

Follow us on Twitter @VZWSupport

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