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No mobile data after factory reset

rich2k57
Miembro

I recently had to factory reset my S7 to fix an issue with a reset loop but now I have no mobile data available. I am able to use WiFi with no issues. I've tried to change the APN settings via Mobile Networks>Access point names but the option to add is unavailable nor can I edit the existing verizon one. Mobile data is turned on and airplane mode is off.

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Re: No mobile data after factory reset

bearone21
Leader

is the phone still activated & data toggled on..not in airplane mode?

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Re: No mobile data after factory reset

Community Manager
Community Manager

rich2k57, our goal is to ensure each customer has the best service and signal possible. Let's start some troubleshooting to fix your concern. Please tell me, is the issue related to the browser or all apps? Have you tried to access data from a different location? VanetrisC_VZW

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