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I have been a Verizon customer for over 12 years. I upgraded to a new Galaxy S4 a couple months back. With so much work I have not had a chance to familiarize with the features, but one thing I obviously noticed a week ago is that I am not receiving calls nor any is being logged as received/missed. I know this is the perfect excuse to escape on a Friday evenings but I really care to keep my wife. I have noticed when I turn off the WiFi, the Icon 4G comes up on the screen, and viceversa. I have read other blogs where point at the network and suggest to switch to global? (I am not even sure if this is possible under any account/additional fees/etc.
Please help. I sincerely hope this is a simple fix. Thanks!
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If you haven't already, try reinstalling the sim card. Power off phone, remove battery, remove sim card, wait 30 seconds, install sim card, re-install battery, turn on phone, wait for phone to connect to the network then call your phone from another phone to see if this fixed your problem.
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Sir, thank you for your promptness. I did as instructed, but without
progress. I am not receiving nor registering any incoming calls. What
should be the next step? Thanks!
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You might try a new SIM card; they're free at your local Corporate Verizon store.
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JackDaniels, I see your distress call and I'm here to help. Staying connected to the wife is a must! Are you having issues with placing and recieving calls in your home or at a specific location? To ensure that you're retrieving signal from the nearest wireless tower, we recommend that you briefly power your device off/on to soft reset it. Keep us posted.
LasinaH_VZW
VZW Support
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