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No Rebate after 5 plus Months!!!! I am Fed Up with this treatment!!!

Miembro

How are you guys doing with a success rate of getting your rebates? I have been trying for more than 5 months to get the buy one get one rebate for the Samsung Galaxy S7 Edge promotion. It's been so long, that there is a new Samsung Galaxy phone coming out next week. Interestingly enough, again with the "free" promotions for a gear device. Don't fall for this promotion without hearing what I'm going through trying to get my rebate.

I have made more than 20 calls to both Verizon and the rebate center and I keep getting fed the same line of bull about wait another 15 days. My status keeps getting flipped from in progress to invalid. Every time i call Verizon/Rebate center they state that all the documentation is in line and i should be hearing something very soon. I know the rebate documentation was done correctly, because an employee at the Verizon store did it for me. He cut the UPC, filled out the forms, and even mailed them for me. So, there is no question the documentation is right!

I have endured a horrible experience with Verizon and Samsung over this rebate. this rebate is worth $800. I would not have bought two phones if I knew it was going to require me to add another line and incur the device costs and the line access fees for this long without a rebate. I would have just upgraded my single device.

I am typing a letter to the Better Business Bureau right now about this. I am going to call Verizon corporate and Samsung Corporate over this. This is clearly a bait and switch tactic or a full of it marketing strategy to get more of my money. I have 5 lines of service with Verizon and pay hundreds a month in service. I am ready to take all of my business elsewhere if this is how I'm going to be treated.

How have you gotten your situations resolved? How long did it take for you to get your rebates?

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Re: No Rebate after 5 plus Months!!!! I am Fed Up with this treatment!!!

Asistencia al cliente

hitek529,

Allow me to start by apologizing that you have had to go through all of this. It is certainly not an experience we would want for you. We want to ensure you do get your rebate issued. You do want to continue working with our Rebate team. They may be reached directly at: 800-457-0864. You may request a supervisor in that department to look further into this for you.

ChristineJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: No Rebate after 5 plus Months!!!! I am Fed Up with this treatment!!!

Sr. Member

LOOK on bottom of page. a link says corporate responsibility, click it and contact one of those people. best of luck.

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Re: No Rebate after 5 plus Months!!!! I am Fed Up with this treatment!!!

Miembro

I'm in the same boat! Totally frustrated. I went into buy a phone for my son at Best Buy and was walked out with two new phones through the Verizon buy one get one free. I was told I would get rebate and I sent in all the info. I have been told 3 times now it was invalid and each time my submission gets miraculously "fixed" and reset. The latest I was told is that it has been escalated and to wait another 5 days. I have been doing searches online and realize now it was a total scam, Verizon just strings people along hoping they will give up. I can't believe how many people are complaining. I'm not giving up! I cannot afford two new phones! I've contacted Best Buy to let them know of the scam, I'm filing complaints with the BBB and plan on contacting the attorney general on Monday. May even reach out to see if I can find a lawyer willing to take this to small claims court. Someone mentioned reaching out to the media so I think I'll do that as well and post something publicly on facebook. Let me know if you get any resolution!

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Re: No Rebate after 5 plus Months!!!! I am Fed Up with this treatment!!!

Miembro

I am in almost the same situation.  I putchased mine and one for my son (which I NEVER would have, had I known it was so messed up to recoup the rebate promised), on May 12 !! I have called numerous times, either told to wait longer or nobody knows what to do. The salesman said he sent it in for me but nobody at Verizin can seem to find it and the ball gets dropped from there. I can't afford these payments and I told the salesman that, but he assured me the rebate would come in a visa gift card and I could pay the phone off then, just so easy. Not.

I dont even know what to do anymore. I have the original paperwork still. I need a direction to get some assistance!!!

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