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Need HELP! MMS Messages not sending post Android Update

Sumchickiebum
Miembro

Hello! I need help! I have "fixed" this problem (or so I thought) several times over the last two days, but it keeps reverting. I got the Android 9.0 update to my Galaxy S8 on Friday night. Saturday morning my text messages werent working correctly (no pictures, group messages or longer messages that convert to MMS). I troubleshooted and realized it was anything MMS that would not send. It tries to send for hours draining my battery and then fails. Yesterday I thought I solved the problem by doing a soft reboot (akin to a battery pull - power and volume down until you get the black screen), but by 6pm that evening it stopped working again. I rebooted my phone in safe mode and it seemed to be working again. I waited a little while and rebooted it into regular mode. This morning it stopped working again. I have it rebooted now in safe mode and it seems to be working, but I am guessing that I shouldn't leave my phone in safe mode forever. Any thoughts on how to solve this problem FOREVER??? I should mention that I use Message+, but when I switched to the stock message app it seemed to have the same trouble. It's an infuriating problem!

Phone: Galaxy S8

Software: Android 9.0

App: Message+ (Version 6.8.1)

¡Gracias!

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Re: Need HELP! MMS Messages not sending post Android Update

Sumchickiebum
Miembro

UPDATE - Stock app and other 3rd party text apps work. It's JUST MESSAGE+ that won't work.

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Re: Need HELP! MMS Messages not sending post Android Update

sabourinj20
Miembro

Same issue on mine and my wife's S8 after the last Android update

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Re: Need HELP! MMS Messages not sending post Android Update

Sumchickiebum
Miembro

@sabourinj20 wrote:

Same issue on mine and my wife's S8 after the last Android update


THANK YOU!! I was told in private messsage that I was the only one. I still do not have it resolved and i have tried a TON of things. I refuse to do a factory reset.

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Re: Need HELP! MMS Messages not sending post Android Update

Community Manager
Community Manager

Hola Sabourinj20,

 

A software update should enhance the device. Sorry to hear that this did not happen after your recent update. Let's get this fixed. Does the issue happen with every message or certain contacts? Does the issue happen when connected to Wi-Fi only or on the Verizon Wireless network as well?

 

Gracias,

PamelaF_VZW

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Re: Need HELP! MMS Messages not sending post Android Update

riskingdisaster
Miembro

I'm having the same issue with my Pixel 2XL. Generally, pictures will eventually send, but it can take hours.

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Re: Need HELP! MMS Messages not sending post Android Update

Community Manager
Community Manager

We certainly want you to be able to share pictures via MMS Messages using your Pixel 2XL, and not worry about them taking hours to be sent. Don't worry, we are here to help. Please tell us, what text message application are you using? When did this issue start? Do you get an error? If so, what does it say? MonicaG_VZW

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