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My phone will not connect to data. No wifi available.

My phone will not connect to data. I can connect to wifi, but I don't have the passwords.

Here are the issues I am having:

-on the notification panel, data is bright green, but no data icon on the top of my screen

-When I try to connect to the internet, I get the following message: "You are offline" When I click "more" it says "Wifi and mobile data are turned off."

I have tried the following troubleshooting methods:

-Restarted phone

-Took the battery out and restarted phone

-Took out the Sim card and put it back in while phone was off.

¡Necesito ayuda!

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Re: My phone will not connect to data. No wifi available.

SuzyQ
Líder Sénior

You said your mobile data and wifi are both OFF.  When you go into Settings, is there a toggle switch to turn mobile data ON?  If you don't have access to wifi, then you can safely leave that off until you do have wifi available, but mobile data or cellular data needs to be turned on to access internet.

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