My phone is locked and it won't recognize my fingerprint or code. How do I get it to unlock?
If you've set up the android device manager, you should be able to change the password remotely from your computer.
https://www.google.com/android/devicemanager
Then sign in with your Google ID and password. Turn WiFi off if you are indoors. It will locate the phone and allow you to re-lock it with a new phone password.
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