My phone does not ring all calls go directly to voicemail, how do I fix this?
val6897
Newbie

My brand new, activated yesterday Samsung 4 does not ring when someone calls me it goes directly to voicemail. How can I fix this?

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Re: My phone does not ring all calls go directly to voicemail, how do I fix this?
jrh4054
Specialist - Level 3

I had this same problem.  The VZW customer support rep told me to delete the call log.  That worked.

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Re: My phone does not ring all calls go directly to voicemail, how do I fix this?
vzw_customer_support
Customer Service Rep

val6897,  Let's make sure your up and running with your new phone. I surely know the importance of receiving your calls. Are you able to process calls, successfully since changing to the new phone? Please dial # 832 (call/send) to test. Are you receiving your text messages successfully?

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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