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My new(ish) Samsung S4 won't start.
DRosalie
Newbie
‎05-17-2014 07:59 PM

My new(ish) 30 day old Samsung S4 won't start.  It was working normally this morning.  Now it won't start.  I take out my battery plug it back in, and then the screen displays "samsung galaxy 4" for like a good 3 seconds. Is there any way I can fix this?

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Re: My new(ish) Samsung S4 won't start.
DRosalie
Newbie
‎05-17-2014 08:14 PM

I also already tried the Alternate Method reset.  After it vibrated nothing happened.

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Re: My new(ish) Samsung S4 won't start.
vzw_customer_support
Customer Service Rep
‎05-18-2014 11:20 AM

DRosalie

We definitely want to make sure that you get back up and running with your device! Thank you for trying the alternate reset option already. Was this device purchased from VZW? If so, we can definitely check our options out. Please accept my request to follow you and then follow me back. Once this is done, you can send me a Direct Message to review our options!

Here's my profile: http://vz.to/1ly4msR

Here's how to Direct Message: http://vz.to/1lKLT9T

RuthW_VZW
Follow us on twitter @VZWSupport

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