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My new Galaxy 7 is frozen, dark, unresponsive.

Don4646550
Miembro

My new Galaxy 7 is suddenly frozen, dark screen, unresponsive. No response to holding down the "start" button.

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Re: My new Galaxy 7 is frozen, dark, unresponsive.

Ann154
Expert

Does anything change when you plug in the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My new Galaxy 7 is frozen, dark, unresponsive.

Don4646550
Miembro

Phone is fixed. Battery is not removable, but found that it can be re-booted can be done by pushing and holding power button and volume down button at same time. Then boots in Safe Mode. A mystery as to what went wrong, software glitch is assumed.

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