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My Samsung S7 has a gray tint to the screen

Miembro

My Samsung S7 now has a "gray tint" to the screen, I can still see my apps - but it's like a gray haze covering 98% of the screen. What does this mean and why is it happening? How do I fix it? 

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Re: My Samsung S7 has a gray tint to the screen

Asistencia al cliente

It would be difficult to be happy with a screen that is not in full color, socalracegirl. Having not come across an instance personally where a phone goes gray, I went searching for an answer and found something similar on Samsung's community forums here:

https://us.community.samsung.com/t5/Galaxy-S-Phones/S7-display-is-dull-colors-appear-muted-or-washed...

The main takeaway is that we need to discover if this tint is hardware related or software related. The solution to finding that out is to place your Galaxy S7 in Safe Mode. Here's how:
https://www.verizonwireless.com/support/knowledge-base-203892/

What does the screen look like when in Safe Mode?


DavidH_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!



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Re: My Samsung S7 has a gray tint to the screen

Miembro

okay, after opening in safe mode, what should I look for? 

 

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Re: My Samsung S7 has a gray tint to the screen

Miembro

the apps are now grey but the screen does not have that grey cover appearance anymore

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Re: My Samsung S7 has a gray tint to the screen

Miembro

I don't have google play book, so it is not that night time setting.  

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Re: My Samsung S7 has a gray tint to the screen

Asistencia al cliente

We appreciate your efforts ZimCell. Is there any physical or liquid damage to the phone? RosanneM_VZW

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