MMS download
Jynx113
Newbie

About a week ago my phone started intermittently not receiving group messages. It shows there are some available but can't or won't download them. I don't have my wifi on,  have triedone all 3 messaging apps that came on the phone, and is still not working. Now it won't even receive regular picture messages from a single person. Any help would be greatly appreciated.

Thanks in advance.

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Re: MMS download
tbo27
Master - Level 2

does it work in safe mode?

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Re: MMS download
JayWoo319
Newbie

My wife and I are having the same issue. Started messing up 9/17/15.

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Re: MMS download
Jynx113
Newbie

I don't know what safe mode is, or how to activate it

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Re: MMS download
Jynx113
Newbie

How do i get the attention of the people in charge of this? ?

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Re: MMS download
Snn5
Legend

Jynx113 wrote:

I don't know what safe mode is, or how to activate it

We'd need to know what phone(s) you are using.

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Re: MMS download
Jynx113
Newbie

Galaxy s6

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Re: MMS download
vzw_customer_support
Customer Service Rep

Thanks for reaching out Jynx113, let’s take a deeper look into this issue. With WiFi being turned off, are you having any issues with accessing the data network? We can check to see if Mobile Data is turned on by going to Settings, More Networks, Mobile Networks, and then check on this screen. Were any updates processed prior to the group messaging/picture messaging not working correctly? When you try to download the messages that are showing, what happens?


ChrisM_VZW
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Re: MMS download
Jynx113
Newbie

Mobile data is indeed turned on, I switched it off then on trying that too, no luck. The update was the most recent one and I completed it when it came out,  I don't think it was right before this started happening, though.

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Re: MMS download
Jynx113
Newbie

Sorry, it will pop up that the messages are downloading but will never finish,  just comes up with a message failed.

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