Log in Failed
frank8809
Newbie

My S5 will not log into email. for the last 2-3 weeks both phones have an error message log in failed. Any ideas?

0 Likes
Re: Log in Failed
bearone21
Legend

remove the account, then re-create the account.

0 Likes
Re: Log in Failed
vzw_customer_support
Customer Service Rep

frank8809, We surely know the importance of having access to your email accounts. Let's look into options for getting this corrected. bearone21 provided a great step in removing and readding the account to your S5. Here is a link with the steps to remove :http://vz.to/1zKO3zv. If you are unable to re-add the account successfully, please share a few more details so we can help. Which email client is giving difficulty (i. e. hotmail, yahoo, msn)? Have you tried logging in your account via PC to check the log in credentials?

TanishaS1_VZW
Follow us on Twitter @VZWSupport

0 Likes