Just updated KIES and can no longer connect my laptop and S4?

[mjr123]

I've been using KIES for a year.  Was just prompted to update it.  Did so (to version 2.6.0.13091.9) and now I can no longer connect my laptop and Galaxy S4.

I'm getting the following message which is, of course, nearly worthless:

     Reconnect the device in Samsung Kies (PC Studio) mode.

     Current connection mode not supported by Kies.

     Check the USB settings.

     (Settings -> Applications -> Development -> USB debugging (x))

1) "PC Studio" has no actual meaning; after searching online I found what they're trying to tell me is the phone must be in MTP mode rather than USB debugging mode.

2) The Settings path above is wrong; I DID manage to find the proper path to turn off debugging & switch to MTP, but that doesn't help.

3) uninstalled & reinstalled KIES; no help

Any ideas? 

I know 1000's of other people are having this problem, so I'm a bit surprised VZ doesn't have a ready answer here.

[vzw_customer_support · Accepted solution]

Hey there mjr123,

I am sorry to hear that you are having issues with the Samsung Kies software.  This is actually a third party application offered through Samsung, so I would recommend reaching out to Samsung's support team for the best assistance.

NicholasB_VZW
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