Job update
Kellie33
Newbie

After this last update my s3 won't charge and also has an unstable internet connection. Is there anything I can do to fix this?  I don't understand what is going on with it.

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Re: Job update
Kellie33
Newbie

That is suppose to be JB update

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Re: Job update
rudeguyy
Enthusiast - Level 3

No solutions that I have seen anywhere. Some people have had certain issues fixed with a factory reset but for others it didn't accomplish anything. I shut down my phone and took the battery out for 2 minutes and then put it back and booted up and it solved some issues but I still get the unstable connection on my wifi.

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Re: Job update
vzw_customer_support
Customer Service Rep

I'm sorry to hear that your phone is having issues with charging and internet connection Kellie33. First ensure you remove any problematic applications that could be draining the battery. Next try a SIM card pull to help with the connection http://vz.to/18l2zny . Last step is a hard reset if the above steps don't work. Here are the directions http://vz.to/1bk6pIG . Please keep us posted and make sure you back up all your data before performing a hard reset? Is there any damage to your device?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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