Issues with Samsung Galaxy S4 and VZW Software Upgrade Assistant - Samsung

[gpeterden]

Windows 7. Tried on 8 different computers.

Thanks,

Gregg

On Oct 15, 2014 9:57 PM, "Verizon Wireless Customer Support" <

[Boricua3205]

I just received the update this morning and I'm experiencing the same issue.  It's the update that caused this... fix it!!

[gpeterden]

Ok. No more getting to the bottom of this. What do we need to fix this?

Gregg

[ilmanzo31]

I'm with you...same exact scenario.  Randomly rebooting phone, and software assistant is not recognizing firmware.

[Boricua3205]

I "chatted" with a rep yesterday and their bottom line was "All that Verizon does is release the software to make it available to you.  Verizon doesn't have a hand in developing the software, that's done by the phone manufacturer as well as Google for Androide phones.  Samsung wold have better resource for software that they developed, I can assure you",

So basically they said, deal with Samsung, not our problem, you're screwed"

WTH!!  They have a partnership with Samsung, they push it, it is their responsibility to contact Samsung and get this resolved, not their customers!!!!!

[Boricua3205]

We need to spread the word, flood Verizon Wireless | Facebook

[gpeterden]

Since our phones are "Branded" Samsung "Can not help us directly".

Branded = sold to providers to sale to customers. Providers are given generic phones and then alter the programming to work on their network and software. Branded phones are not able to used by other providers (i.e. Verizon phone being used by T-Mobile).

All patches come from Samsung to Verizon, then Verizon alters the software and sends it out as a push. So it will be a waiting game from Verizon to provide a correction to the mistake.

Gregg