Is it ok to replace broken device (warranty) with used device

[brian4372]

My S7 just stopped working last week, it would not power on at all.  I took to the store and they said they would mail me a new one.  When the box arrived I opened it to a refurbished device, I feel like I am being screwed over and have to continue to pay for a device that is now no longer a new device.  Should they have given me a brand new S7???

[vzw_customer_support]

brian4372,

Our goal is always to make sure you have a great working phone you can count on. That's incredibly important. The manufacturer's warranty does provide for a certified like new replacement since the phone being replaced is no longer new either. They go through a 100 point quality check and should work awesome. When did you get the original phone?

AndrewT_VZW
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[Weth · Accepted solution]

No, after 14 days your device is used so it is replaced with refurbished used device.  Doesn't matter what company you are dealing with, this is standard in the industry.