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I recently got my Galaxy S5 and realized the speaker volume is really low
MzMillie
Enthusiast - Level 2
‎12-09-2014 04:27 PM

I realized the volume of the speaker is so low that I am missing phone calls. I also use the speaker while on phone calls for hands free calls. Is there anything I can do to helps boost the volume?

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
vzw_customer_support
Customer Service Rep
‎12-09-2014 06:15 PM

MzMillie,

Sorry to hear about the trouble with the speaker volume. Does adjusting the volume change the volume levels or is it a static volume no matter where you place the volume setting? http://vz.to/1sb6rSl Do you have any case on the phone? If, so does that problem persist with it removed? Try resetting all settings and retest: http://vz.to/1sb6Fsy . Back to normal?

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
MzMillie
Enthusiast - Level 2
‎12-09-2014 06:40 PM

My regular volumes are up all the way. Also, I took the cover off & it

didn't make a difference.

My cover isn't a phone enclosed cover but a regular cover.

On Dec 9, 2014 9:15 PM, "Verizon Wireless Customer Support" <

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
vzw_customer_support
Customer Service Rep
‎12-10-2014 06:26 AM

MzMillie,

Thank you for testing! When you play music on the device do you notice if the volume is also low? Do you issues with volume when calls are not on speaker phone? Any issues with volume when using a headset?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
MzMillie
Enthusiast - Level 2
‎12-10-2014 06:58 AM

The music on speaker and through the earphones works fine. It is only

happening when I try to use the phone as a speakerphone.

On Wed, Dec 10, 2014 at 9:26 AM, Verizon Wireless Customer Support <

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
vzw_customer_support
Customer Service Rep
‎12-10-2014 08:27 AM

MzMillie, we appreciate these details. Is there any physical or liquid damage on your device? Did this issue recently just start or has the volume always been low since you purchased the phone?

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
MzMillie
Enthusiast - Level 2
‎12-10-2014 08:38 AM

I just received my phone as an up grade on my Verizon Edge plan no a week

ago. There is no damage & the first time I used the speaker was yesterday.

When I plugged in my earphones I actually dropped a call & when I called

back the same number is when I noticed there was a problem with the speaker.

On Dec 10, 2014 11:28 AM, "Verizon Wireless Customer Support" <

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
vzw_customer_support
Customer Service Rep
‎12-10-2014 09:20 AM

Thanks so much for the insight, MzMillie. Does this occur on multiple calls in different locaitons?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
MzMillie
Enthusiast - Level 2
‎12-10-2014 09:28 AM

This morning I attempted several calls to different numbers from different

rooms in my home with the same results.

I only noticed this yesterday, but I'm sure going outside is not going to

make a difference.

I even unchecked the noise reduction in settings to see if that would make

a change, but nothing changed.

On Dec 10, 2014 12:21 PM, "Verizon Wireless Customer Support" <

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Re: I recently got my Galaxy S5 and realized the speaker volume is really low
vzw_customer_support
Customer Service Rep
‎12-10-2014 12:45 PM

Got it, thanks MzMillie. Have you tried turning up the volume while on a call?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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