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I'm having trouble getting s6 to recognize my fingerprint

LaurieLa5
Miembro

I was able to set up my thumbprint on both hands, but when the phone is locked now, it only recognizes my prints occasionally.   Am I  doing something wrong?

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Re: I'm having trouble getting s6 to recognize my fingerprint

Community Manager
Community Manager

The fingerprint scanner is a cool feature to have with your phone LaurieLa5. We want to make sure it works fully for you. When setting up, it is key to have clean, dry hands as well as a clean phone screen to ensure full recognition. The Samsung Support page is a great resource for all your phone concerns as well. Click here to check it out: http://spr.ly/6581BOQa3.


NicoleB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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