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Ah, yes I misunderstood....
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There is a block feature for blocking premium visual voicemail available to the customer under their block services section of their MyVerizon account online. If the customer doesn't want to be asked to subscribe to the premium visual voicemail but keep the basic visual voicemail, then that is the option to choose.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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I finally cracked this after multiple attempts: There are 2 levels of visual voice mail: Basic & Premium. Basic is free. You DO NOT have to dial *86 & enter a code for free access to voicemail. I have always had Basic visual voicemail, so when the first screen that opened today while trying to access my voicemail asked me to sign up for Visual Voicemail again, I was a little confused. It literally took opening this screen multiple times (at least 5), clicking on "continue", & clicking "accept" BEFORE the phone FINALLY gave me the screen with the option to sign on for Premium or choose "No Thanks". Why this screen did not appear the first 4 times I clicked "Accept" is a mystery to both me & the Verizon reps I spoke to...but don't give up! You do NOT need to use dial-up voicemail, BASIC visual is still free!!!
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perfect Thank you
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Can't access regular voicemail
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Tigs8664,
Thank you for reaching out. The Voicemail options can vary depending on your phone. Some phones will come with Basic Visual Voicemail at no charge. Here are the details https://www.verizon.com/support/voice-mail-faqs/ on Voicemail.
Jenelle
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