Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$
lukevinyl
Specialist - Level 2

Ah, yes I misunderstood.... Smiley Sad

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$
Ann154
Community Leader
Community Leader

There is a block feature for blocking premium visual voicemail available to the customer under their block services section of their MyVerizon account online. If the customer doesn't want to be asked to subscribe to the premium visual voicemail but keep the basic visual voicemail, then that is the option to choose.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$
DREGULAS
Enthusiast - Level 1

I finally cracked this after multiple attempts: There are 2 levels of visual voice mail: Basic & Premium. Basic is free. You DO NOT have to dial *86 & enter a code for free access to voicemail. I have always had Basic visual voicemail, so when the first screen that opened today while trying to access my voicemail asked me to sign up for Visual Voicemail again, I was a  little confused. It literally took opening this screen multiple times (at least 5), clicking on "continue", & clicking "accept" BEFORE the phone FINALLY gave me the screen with the option to sign on for Premium or choose "No Thanks". Why this screen did not appear the first 4 times I clicked "Accept" is a  mystery to both me & the Verizon reps I spoke to...but don't give up! You do NOT need to use dial-up voicemail, BASIC visual is still free!!!

Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$
TecConar
Enthusiast - Level 1

perfect  Thank you

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Re: How do I access my regular voice mail?
Tigs8664
Newbie

Can't access regular voicemail

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Re: How do I access my regular voice mail?
vzw_customer_support
Customer Service Rep

Tigs8664,

 

Thank you for reaching out. The Voicemail options can vary depending on your phone. Some phones will come with Basic Visual Voicemail at no charge. Here are the details https://www.verizon.com/support/voice-mail-faqs/ on Voicemail. 

 

Jenelle

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Re: How do I access my regular voice mail?
kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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