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How do I access my regular voice mail?

quiltladytoo
Miembro

I cannot get into voicemail. When I go to voicemail it says welcometo visual voicemail and wants me to continue for a $2.99 fee per month.

Where is my regular voicemail?

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

quiltladytoo
Miembro

I took Ann's advice and called *611. They told me VM had been updated and the only way to access basic was to dial *86 on my phone pad an enter my code. I did that & was able to retrieve my messages. The voicemail app on my phone only takes me to visual voicemail. When I finally retrieved my messages one of them was from verizon saying I had a trial period for visual VM.  So I guess I'm good to go for now. Thank you all for your help.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

rcschnoor
Líder Sénior

That is for premium visual voice mail. Stay with basic and there is no charge.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

quiltladytoo
Miembro

How do I get to my basic voicemail? I automatically goes to visual when I try to access voicemail.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

Elementos
Sr. Member

It sounds like you're seeing a notice of the charge for "premium" visual voicemail, but "basic" visual voicemail is free. When you open the voicemail app, it should describe both basic and visual voicemail with an Accept button. Then, after that, it should ask if you want to use premium or the free trial of it, which you can decline. if you pick the wrong choice at any point, once you're in the voicemail app, you can press the three dots on the top-right, and then select the option to end the free trial, or to subscribe/unsubscribe from premium visual voicemail, though you will still be able to use basic visual voicemail. I hope that explained things clearly!

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

quiltladytoo
Miembro

It doesn't give me an option.It says welcome to visual voice mail and wants me to continue to start using.

How do I get back to regular VM. Should I delete the VM app?

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

Ann154
Expert

If you just want the basic non-visual voicemail, you should call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they add the Block Visual Voicemail feature to your line.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

rcschnoor
Líder Sénior

Can you post a screen shot? It is likely you are simply overlooking the choice to continue with Basic Visual Voicemail.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

lukevinyl
Sr. Member

Sounds to me as if the premium visual voicemail trial just expired and  it is now going to charge to continue to use.

If wanting to use the free visual voicemail do what Ann154​ stated and contact customer service, but don't have them add the block visual voicemail feature as this will block the premium and the basic visual voicemail.... Do have them add the basic visual voicemail which will remove the premium version though and you are all set.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

rcschnoor
Líder Sénior

Ann said to add the block if they wanted to use basic voicemail, not basic visual voicemail.

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Re: I cannot access voicemail. It's asking me to approve visual voicemail for $$$

quiltladytoo
Miembro

I took Ann's advice and called *611. They told me VM had been updated and the only way to access basic was to dial *86 on my phone pad an enter my code. I did that & was able to retrieve my messages. The voicemail app on my phone only takes me to visual voicemail. When I finally retrieved my messages one of them was from verizon saying I had a trial period for visual VM.  So I guess I'm good to go for now. Thank you all for your help.

View solution in original post

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