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The Voicemail app was accidentally turned off in the app settings and there's no option to turn it back on. There's not a way (that I could find) to download it from the Google Play store like some other Verizon apps. One suggestion I read was factory reset, but I'd like to avoid that if possible. Any ideas on how I can get the visual voicemail working without having to reset my phone?
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Have you tried:
apps > menu > show disabled apps > tap Voicemail so that you see a green check in the upper right-hand corner of the app > Done
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Have you tried:
apps > menu > show disabled apps > tap Voicemail so that you see a green check in the upper right-hand corner of the app > Done
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Yes, thank you! That brought the app back. Now when I open the Voicemail app a popup opens over a gray background. The popup title is Voicemail, and the text says "Unable to verify subscription status. Please try again later" and then a box where I can tap OK to close the box, which closes the app. I logged into my account and confirmed the visual voicemail is on and I restarted my phone. Any suggestions?
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Mobile data has to be turned on to use the app.
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I restarted my phone again and the voicemail app is now working but not recognizing my account. I've had the same issue with the cloud so I'm going to a Verizon store to have them look into it. Both are active features in the account when logged in but neither work in my phone.
Thanks for your help!