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Hotspot Issue

Miembro

I have the S4 and hotspot to my Surface Pro3 almost daily.  The past couple of days the hotspot connects then kick off and repeats constantly.  I have repaired connections on Surfr Pro3 end.  What could be the issue eith the phone, or is there another issue? I have connected to an XBOX, but not since problem started.

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Re: Hotspot Issue

Miembro

I am able to connect using the teather option, but can't stay connected with hotspot

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Re: Hotspot Issue

Asistencia al cliente

SanEric, having the abililty to connenct with the mobile hotspot is always a plus. Let's make sure that we get this back on track ASAP. Has there been any changes to the phone in the past couple of days (new software update or new application download)? Also, have you since been able to test to see if the mobile hotspot will connect to other devices without an issue?


KevinR_VZW
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