My Samsung galaxy s4 is randomly rebooting after the ng6 update. Anyone thinking about leaving Verizon after their inability to recognize there is even an issue? Verizon doesn't seem to understand that the trouble shooting techniques don't work. Verizon the update is the problem! I'm going somewhere else. Verizon is a joke!

We appreciate you reaching out to us, txman01. We want your phone working great after the update! There have been some rare cases of this trouble reported after the update. Please place your phone into Safe Mode using the steps below: Power off Device Pre...

It's not "rare"!!! It's all over your message boards. Battery drains fast and gets very hot (one time I had to pull away from my ear... yeah, that hot) may have been solved by clearing all my system and application cache. Still drains faster than before, just not "as" fast until I did this. Still unresponsive home screen after unlock and reboots several times a day. Overall more sluggish than prior to update. All of this started immediately after NG6 update.Verizon, there are two options:1. Apologize and offer way to fall back to previous firmware version.2. Apologize and provide a fix.The Verizon support boiler plate responses aren't working. Verizon, you obviously have a major problem here. Don't blame Samsung and Google. You pushed it to my phone. Fix it!

Seems you need to start thinking outside the box. Refering to your Support Services Manual and repeating the same advice to all your customers experiencing grief over your latest update just isn't cutting it. It would appear that the solution to this problem to to stop sending out the update notifications until such time that you can perform some regression testing so not to turn your customers phones into bricks in the future.

I'm not going to go through the trouble of backing up all my data then re-transferring all of my data after a factory reset when this shouldn't have happened to begin with.

Posted Samsung answer under another NG6 thread.Samsung Tech suggested "Wipe Cache Partition".https://community.verizonwireless.com/message/1160614#1160614http://www.androidpit.com/forum/608584/how-to-clear-the-system-cache-for-the-samsung-galaxy-s4Too early for me to confirm if solution works but I still have my Apps and Data.

Typing this as my phone reboots on its own for the 8th time that I know of today. Millions of phones - unknown number of NG6 updates performed - unknown number of people that have called verizon to report issue - unknown number of people that have emailed verizon to report issue - unknown number of people that not done anything yet does not equal millions of unaffected users. Only users that are savvy enough to use forums are posting here. I'm sure there are phones unaffected but to say millions aren't based on a couple dozen threads here is not accurate. IF a third party app was causing the problem, then restoring to factory defaults would fix it and it has not in most cases. There is obviously, without a doubt, a problem with the NG6 update.

The factory reset is always VZW's standard fix for issues like this. You people don't get it! Read the posts involving major issues with the NG6 update, and other system updates for that matter, that have caused widespread and major problems. It isn't the phones causing these problems. It's the updates themselves. Why do VZW/Samsung force these updates on us when they cause these problems? If you can't fix them before they're pushed, at least let us indefinitely delay their installation.

I just tried that with mine and so far so good. Still early to tell but the phone is definitely more responsive and I keep putting the phone to sleep and turning back to see if it worked

If you read the community posts you would see that in most cases the factory reset doesn't work.

JenniferH_VZW,Rare cases?? Are you kidding? Have you not read the hundreds of posts about the NG6 fiasco? This is anything but rare. This update has screwed up phone after phone, but while admitting the widespread problems with NG6, VZW and Samsung still haven't come up with a fix.