Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
DJH06
Contributor - Level 1

This was one of the issues I wrote about yesterday. My S7 edge was doing fine so I didn't update because of the many issues other carrier users were having. Broken Bluetooth and WiFi as well as crashing apps. I know factory resets suck but it can also help device performance. It's also recommended before you update software to do a reset. I would just do the reset and just make sure you do a backup instead. Will be less time than trying to find a fix that probably isn't available.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
JORWYC50
Enthusiast - Level 1

I have the same issue with both s7 and an s7 edge updated last night.  I just got off support with Verizon and Samsung.  The only solution is a factory reset.  HUGE FAIL!

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
RushFan2112
Specialist - Level 2

A factory reset fixed it.  I tries all of the tricks...clearing cache, network reset, safe mode.  Only thing that worked was the dreaded factory reset.

After a few hours of tweaking (I use a LOT of widgets.), I FINALLY have my phone setup like I did before the reset.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
DJH06
Contributor - Level 1
Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
vzw_customer_support
Customer Service Rep

JeffACastro, let's troubleshoot your device so we can resolve this issue. Please go to Settings>Backup and reset>Reset network settings. Once you have done this, re-test your Wi-Fi connection.

MahrizaP_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
bewarh
Enthusiast - Level 1

I made it through steps 1 through 5 on this list.  While in safe mode, I tried to connect and the problem still existed.  However, after booting back normally my WIFI worked.  I didn't have to go to step 6 and factory reset.  Maybe some of those out there should try the safe mode route a couple times if they don't want to do the factory reset.  It has a chance of working since it did for me.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
vzw_customer_support
Customer Service Rep

Updates are meant to improve the function of your phone, not cause you headaches BJ2314. Let's get to the bottom of this. I know how important it is to connect to Wi-Fi.

What happens when you try connecting to Wi-Fi? Are you having the same issues with all Wi-Fi?

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
kjones113
Enthusiast - Level 1

I had to do a factory reset. All other resets were ineffective. Full factory reset corrected the wifi and bluetooth issues.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
jrh4054
Specialist - Level 3

Had VZW done their homework on Nougat before broadcasting it to S7 users, the widespread wifi problems could have been avoided.  Now the choices are do a factory reset to fix it, or as I am doing, wait to do the upgrade until VZW sends a fix for the wifi problem.  It seems this happens all too often with major system updates like this.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?
OLGRUA86
Enthusiast - Level 1

I have the same issue Smiley Sad