I have a Galaxy S8+ I was trying to put it in a new case I just bought for it (doesn't fit) my phone is now frozen the screen is blue with a great big arrow in the middle underneath it says Do not turn off target. In the upper left hand corner there is wring in colorful boxes one says RPMD fuse blown Anyone know what this is and how to fix it?
We definitely want to make sure that your device is working properly. Please tell us, do you see any signs of physical or water damage on your device? Does the screen look damaged? Also, please try performing a soft reset on your device by following the steps shared through the following link: https://www.verizon.com/support/knowledge-base-211216/