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Galaxy S5 can't see data, pictures etc or contents from phone on my laptop. I've tried several ports and a different laptop with no results.
BEVSMI65
Enthusiast - Level 1
‎06-24-2016 05:33 AM

Any help out there for this issue?

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Re: Galaxy S5 can't see data, pictures etc or contents from phone on my laptop. I've tried several ports and a different laptop with no results.
vzw_customer_support
Customer Service Rep
‎06-26-2016 05:41 AM

We'd like to address your concerns. I just need a little clarification. Are you trying to download the content of your device to your laptop?


DeannaL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Galaxy S5 can't see data, pictures etc or contents from phone on my laptop. I've tried several ports and a different laptop with no results.
bearone21
Legend
‎06-26-2016 11:46 AM

in the usb drop down is charge only selected??

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Re: Galaxy S5 can't see data, pictures etc or contents from phone on my laptop. I've tried several ports and a different laptop with no results.
BEVSMI65
Enthusiast - Level 1
‎06-27-2016 03:58 AM

You were correct. Thanks so much.

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