Galaxy S5 Bluetooth Issue

[Kavz]

I have not, as the same device has ALWAYS worked PERFECTLY until this

update, which I did on 9/17/14.

On Sep 26, 2014 2:19 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

The update is meant to improve your overall experience, Kavz. I regret this doesn't appear to be the case. The update does change the functionality of the device in some ways, and there may be compatibility issues with 3rd party Bluetooth systems that don't yet support an updated operating system. When you checked with Nisson, did they happen to say if they have tested the compatibility with the 4.4.4 version? Do they have an updated software for your Bluetooth system to improve connections with newer operating systems?

JenniferH_VZW

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[Kavz]

Hi Jennifer. Thanks for your reply Tamara has been in contact and is

working with technical support.

On Sep 28, 2014 8:40 AM, "Verizon Wireless Customer Support" <

[Longtime_Customer1983]

I also have a Nissan Altima 2014 and the bluetooth worked great with my S5 until I got the update on 9/16.  Ever since the update I can dail out.  The bluetooth audio streaming works but I cannot receive or make calls.  I also have a work phone which is a iPhone 5 and I'm able to use my cars hands free calling features with it. 

Ever since the Samsung S5 got the update it stopped working with the hands free calling system on my Altima and I'm force to use the speaker phone .  Is there any way to role back the update?  Everything was fine before I applied the update.  I should have followed the old saying, "If it isn't broken, don't fix it."

[stef7]

First, I would unpair/forget the pairing and repair.

Second, I suppose you might try to selectively clear the low-level cache of the device. I think this has been posted elsewhere.... the procedure on doing so.

Third - back up all your content and prepare to wipe the device with a Factory Data Reset.

[Kavz]

LongtimeCustomer,

Hope you love your car as much as I love mine!

I've been researching and trying to fix it and I found a solution. I think.

Unpair and repair device... when it prompts to "Allow my car to access call

history and phonebook" check yes and do not ask again.

When it promptd to "Allow my car to access messages" check no and do not

ask again.

This should work! It did for me. Good luck x

On Sep 30, 2014 11:29 AM, "Longtime_Customer1983" <

[Vinson_Kho]

Still need resolution on my issue.

[Longtime_Customer1983]

Thank you very much.  This worked for me.  I love my Altima 2014 as well .  Once again thanks,

[Kavz]

Yay! So glad that worked!

On Oct 3, 2014 3:40 PM, "Longtime_Customer1983" <forums@verizonwireless.com>

[vzw_customer_support]

Hi Longtime_Customer1983,


Whew! I am so glad to hear that your issue has been resolved. Keep us posted if you need additional assistance. Thank you Kavz, for sharing your solution with the community.

Thanks,
PamelaF_VZW
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