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Re: Galaxy S3 Sudden Death

Asistencia al cliente

I regret to learn of the issues with your device jewon0112! I would like to review your account so that I can better assist with options. Please follow me back and send a private message with your mobile number along with an alternate number to where you can be reached.

Gracias,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: Galaxy S3 Sudden Death

Miembro

Hola,

This same issue is happening to my phone. It just randomly goes to a black screen like its going to sleep mode but when I press the power button nothing happens, the screen stays black. I have to take my battery out everytime this happens so its getting very very frustrating. How do I get this resolved???

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Re: Galaxy S3 Sudden Death

Sr. Member

Have you tried?

  1. Safe Mode to see if an app is causing the problem
  2. Cache clear
  3. Factory reset
  4. New battery
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Re: Galaxy S3 Sudden Death

Miembro

I have tried the factory reset and safe mode. I am about to look up the cache clear method and have not gotten a new battery. This just started yesterday too so I figured it was just a system glitch or something. I just performed the cache clear and that didn't work either. So do you think its the battery or the phone? I mean the battery is completely charged.

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Re: Galaxy S3 Sudden Death

Sr. Member

With all that you have done and if you are sure the battery is fully charged and not flakey (intermittent glitches) then it's looking like a hardware problem.  You could take the phone to a Verizon Corporate store and see if they can test with another batttery or you could start a warranty replacement process if the phone is less than one year old.

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Re: Galaxy S3 Sudden Death

Miembro

Hola:

I followed you back three days ago and am still waiting for approval.

Is there any way that I can reach you as soon as possible? I lost all my pictures, contacts, and everything in the phone.

And it is so frustrating to live without a phone for days.

I went to verizon store over the weekend. After an hour of waiting, I only heard that they have never heard of galaxy s3 sudden death problem and I should either buy a new phone or repair mine at my own expense.

It is not my fault that this phone is dead after a year of use, and I also found that they way people at Verizon store treated me was so different when I went with a dead phone from when I went to buy a new phone.

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Re: Galaxy S3 Sudden Death

Asistencia al cliente

Let's bring back the light to your Galaxy S III, rascue10! Does the phone go completely off or are you still able to hear calls and notification come through? Does this happen when using a certain app or process? I look forward to getting this resolved with you!

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Re: Galaxy S3 Sudden Death

Miembro

Hola,

Thank You for getting back to me on this issue. What is happening is right now my phone is on the main screen working perfectly fine, after the phone goes to sleep mode (example the screen goes black) I press the power button or the button at the bottom of the phone, both are non responsive. The only way to get my phone back on is by taking the battery out. This just started on Saturday (9/7/2013). I haven't dropped my phone, no water damage, I have reset my phone three times now. I contacted Verizon support and they sent me a replacement phone but I am sending that back because I am not risking having to pay $500 or more for a like new product (which I think is ridiculous). I haven't even had this phone for 10 months, I know things happen especially with electronics (and I don't mind paying for a replacement, not a $500 replacement) but I haven't even been a customer with Verizon for a full year and with this issue so far I just feel like its about money. Going back to answer some of your other questions, I think the phone is still on when this happens but I am not sure just because I won't know if someone has tried to call me or send me a text message until after I take the battery out and put it back in. Thank you again for contacting me and I hope to get this issue resolved as soon as possible.

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Re: Galaxy S3 Sudden Death

Asistencia al cliente

Hey there jewon0112,

I'm sorry that we have not gotten back to you yet and I can take it from here.  I've recently went without a phone for a couple of days myself so I absolutely understand where you are coming from. Let's get you back up and running.  I've already gone ahead and followed you so please follow me back and dm me with your mobile number and billing system password.  I'll review the account to determine the next best course of action.

Also include the exact store location you visited.  I would like to file feedback so that the proper coaching can take place to make sure that you have nothing but positive experiences going forward.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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Re: Galaxy S3 Sudden Death

Asistencia al cliente

Thanks for the additional details, rascue10. I can certainly understand your frustration. I'll do all I can to help resolve your concerns.  If the device has been reset on three different occasions and the problems are still persisting, the next best option is to replace your phone. I can understand that you're apprehensive about replacing your phone, but our replacement devices go through a rigorous 100 point check. If you have not sent back the phone we sent out, I would suggest activating it. Give a try for a day or two. Let me know what you decide. Have a great day.

ChaunceyM_VZW

Follow us on twitter @VZWSupport 

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