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Galaxy S3 Sudden Death

Miembro

Has anyone with a Galaxy S3 experienced "sudden death" on your android where it completely dies? No matter how you try to reboot or recharge it does not work? What did you do to get the problem fixed? I have heard it is due to software updates...

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Re: Galaxy S3 Sudden Death

Sr. Member

I assume that you have tried the "remove the battery and reinsert it fix"?  Is the battery fully charged?  Bad battery?  Have you tried a cache clear and/or a factory reset via the external buttons?

Take the phone to a Verizon store and see if they will put in a charged battery and test the bad battery theory.

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Re: Galaxy S3 Sudden Death

Miembro

I have same problem with phone going black at randome times even with a fully charged batter.  I need to take the battery out, put it back in AND/OR charge the phone for up to 20 mins for it to turn on.  Quite annoying, especially when it dies overnight (while on the charger) and my alarm does not sound.

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Re: Galaxy S3 Sudden Death

Asistencia al cliente

I want to help get your device up and running ASAP mysbloom! A software update should definitely not cause the device to become unresponsive. The suggestions to remove the battery or an alternate hard reset are good ones from breezex. In additon, have you tried an alternate charger? I have attached a link below for the hard reset. http://tiny.cc/q2s1vw

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Re: Galaxy S3 Sudden Death

Miembro

I'm assuming the reply below was for me.  Thanks.  I have checked in with my retailer and was told to return my phone for a new one.  The problem with this phone specifically is:

1) it goes black without warning (no low bat display) and the phone typically has 60-80% charge avail on the battery.

2) the On/Off button will not turn on the phone, even when holding it down for 10 seconds.

3) sometimes removing and replacing the battery will allow the phone to re-start.  Sometimes it will not.

4) when the phone will not re-start after removing and replacing the battery, charging it with the wall outlet charger for 15-20 minutes.  It has on occasion turned on with the start button at this point, but more often than not, it is necessary to remove and replace the battery before the phone will turn on.

5) the phone is not acceptable as it is.  It's not so bad that it goes dead without warning, as it is still (eventually) possible to restart it using the process above.  What is completely unnacceptable is the phone will go dead at night, even when plugged into a wall outler charger, and the morning alarm does not sound because the phone has shut itself off.

John K

<< Private information removed >>

Message was edited by: Verizon Moderator

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Re: Galaxy S3 Sudden Death

Miembro

I have this problem and I have tried this particular "solution" to no avail.   What's the next step to fix this?   A phone shouldn't die after only one year of use!!!

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Re: Galaxy S3 Sudden Death

Asistencia al cliente

Hola technomom,

I am upset to see that you are having this problem. Since you have already tried to troubleshooting steps and the phone will not turn on; we need to get you a replacement. Please Direct Message us your number. We need to reach out to you and get this resolved.

Bobby_VZW
Please follow us on twitter @VZWSupport

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Re: Galaxy S3 Sudden Death

Expert

Please post your full username and the complete steps for how a person must follow you BEFORE they can send you a Direct Message!

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Galaxy S3 Sudden Death

Miembro

Hola:

My phone has the same problem. I have been using galaxy s3 for one year now. For the three days, it went black all of a sudden at least 10 times a day although it was 90% charged. After removing battery and putting it back, I was able to turn it on.

Last night, the phone COMPLETELY DIED. On/Off button will not turn on the phone, and removing/putting back battery doesn't work. I can't use my phone, and this is a complete disaster.

Please help me with this issue as soon as possible.

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Re: Galaxy S3 Sudden Death

Sr. Member

Bad battery?  Bad charger/cable?  Battery contact pins dirty, corroded, or not making good contact?  It appears that Samsung GS3 batteries last about a year of hard use.  If you get a year out of a battery consider yourself average.  If you get two years, buy yourseld a six-pack and celebrate.  I just replaced the battery in my GS3 at 14 months because of erratic and poor performance. I pre-ordered the GS3 and received it July 9, 2012.

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