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Frozen on reboot, splash screen

Keleka
Miembro

My phone decides to reboot itself and now is frozen on the colorful splash screen.  I've tried removing/replacing the battery but still does not work.  My phone did this last night once but eventually booted up after a few minutes.  This time it is definitely not booting up.  Please Help.. Any way other than factory resetting? I had a lot of personalized settings and do not want to redo them all over again.

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Re: Frozen on reboot, splash screen

budone
Líder Sénior

Have you tried booting in safe mode

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Re: Frozen on reboot, splash screen

budone
Líder Sénior

Here are the instructions for safe mode

http://m-support.verizonwireless.com/clc/devices/knowledge_base.html?id=59242

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Re: Frozen on reboot, splash screen

Keleka
Miembro

not even that works... it still repeats the 4gtle splash screen

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Re: Frozen on reboot, splash screen

budone
Líder Sénior

Then a master reset is in your future.

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