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Failed Messages

Miembro

I have a Samsung Galaxy S10 and for several months now, messages will randomly fail to send. This happens whether I'm using data or connected to my home wifi. It happens on regular text messages and image messages. 

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Re: Failed Messages

Asistencia al cliente

Oh, no. ElyzabethVega, the last thing we want is for you to experience issues with such an essential feature. No worries, help is here. Let's work together on this. Which messaging app are you using? Does it happen not matter which receipient you send to?

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Re: Failed Messages

Miembro

I'm using the "messages" app that came on the phone by default. 

And yes it has happened with many different people, group messages and individual.

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Re: Failed Messages

Asistencia al cliente

Interesting. Do you experience this issue in a specific location?

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Re: Failed Messages

Miembro

Unfortunately, that's hard to say. Like many, I work from home now so I'm almost never anywhere else to see if it is location specific. I moved in March and the new location definitely has worse service. 

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Re: Failed Messages

Asistencia al cliente

No worries, we will figure this out. May I have your nearest intersection and zip code? What happens if you use Verizon Messages + app? Are you connected to WiFi when this happens? If so please turn off and try again. Are you able to send picture messages? AmberF_VZW

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Re: Failed Messages

Miembro

Nearest intersection is Southern and 35th Ave. Zip code 85041.

I dont have that app.

It happens intermittently on and off wifi and with picture messages and regular messages. 

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Re: Failed Messages

Asistencia al cliente

Please download the Message + application and let us know how your messages work with that. You can find it at http://spr.ly/6601GL0jS

 

UbaldoJ_VZW

 

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