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Miembro

My wife and i have identical Samsung S7's. Anytime we are home, almost every call gets dropped. It is frustrating enough we are looking at other providers if we cannot find a solution.

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Re: Dropped calls

Community Manager
Community Manager

Rlljgl,

 

Providing you with superior service is the number one priority here at Verizon Wireless. We are concerned to hear that you are having trouble with your service and phone, but we will definitely look into this matter closer as we would never want to lose you. Are you only having trouble in your home or in other locations as well? Can you please provide your cross streets and zip code for the area? When did this issue begin with both devices?

 

 

CandiceH_VZW

 

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Re: Dropped calls

Miembro

The trouble is while we are at home. Zip = 27104. Phillips Bridge Rd and Ellington Drive.

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Re: Dropped calls

Miembro

Both phones have dropped calls. and it has been going on for a long time. We are just tired of it happening. 

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Re: Dropped calls

Community Manager
Community Manager

I'm sorry that you are experiencing dropped calls for a long time, Rlljgl. You mention in your first post that you experience this issue only when you are in your home. Those details are very helpful and we want to make sure that we explore all options to improve your service, and we need to also set the correct indoor service expectations. Our resources indicate that we cannot guarantee indoor service due to structural interference and several other factors outside of our control (https://www.verizonwireless.com/support/troubleshooting-wireless-signal-coverage-video/).

 

Do you have WiFi at home? If you do, you can utilize the WiFi Calling feature to improve your wireless service experience at home when your phone is connected to your WiFi network. Please make sure that your phone's WiFi Calling feature is turned on as per the "Wi-Fi Calling Setup and Use" section at this link (https://www.verizonwireless.com/support/wifi-calling-faqs/) and test. Keep us posted.

 

AntonioC_VZW

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Re: Dropped calls

Miembro

We are on wifi calling and it does not seem to help. It sounds like you have a problem, you acknowledge the problem and you are not going to do anything about it. I am not going to continue to pay for poor service. 

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Re: Dropped calls

Community Manager
Community Manager

Sorry about this experience. We can acknowledge that some buildings and houses can prevent the frequencies from properly reaching the phone. This is the case with all carriers, which is why carriers do not guarantee service in a home or building. We would like the opportunity to troubleshoot the Wi-Fi calling issues since that should be the resolution to this problem. Please use the steps on the following web page https://www.verizonwireless.com/support/knowledge-base-130983/ to access HD Voice. Is that service active? Does the phone show the Wi-Fi calling indicator when you make a call at home as shown in the following web page https://www.verizonwireless.com/support/knowledge-base-201654/?

DavidC_VZW

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