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Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

squeelin56
Miembro

Samsung Galaxy s7

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

Weth
Líder Sénior

No.  LTE phones update coverage when phone rebooted or SIM is taken out and replaced.  Do not use the old method of dialing to get PRL update, the new phones don't work like that.

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

Weth
Líder Sénior

No.  LTE phones update coverage when phone rebooted or SIM is taken out and replaced.  Do not use the old method of dialing to get PRL update, the new phones don't work like that.

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

squeelin56
Miembro

So......is there a reason I'm having dropped calls, b4 this smartphone, I have never had a dtopcall.

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

Community Manager
Community Manager

Squeelin56 No reason is a good reason to have dropped calls. We can certainly work to find out why this is happening. When did it start? Does anyone else experience the same? May I have your zip code?

DoloresK_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

radar320
Novice

I have also had poor signal strength over the past couple weeks.  I have to restart occasionally to show any sort of signal strength.  It just isn't happening in one place.  Zip code where I live is 45833 and work is 43512.  The poor signal strength happens both places.

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

Community Manager
Community Manager

We're here and ready to give this service a boost radar320. We didn't see any reported issues in the area. Are other people having the same issue? What services is it affecting on the phone?


StevenM_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

radar320
Novice

I have my S7 edge and a tablet I use in these same locations.  My phone will only show 1 bar of signal strength in both locations until I restart, and my tablet also at both locations will go to 1 bar or no service whatsoever showing an X by the signal strength indicator.  I have to restart both from time to time to show decent service.  It is a good thing I have wifi access at both locations.

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

Community Manager
Community Manager

Thank you for this clarification. Do you only experience issues indoors or does it also occur outdoors?


HarleyE_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

radar320
Novice

Both indoors and outside.

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Re: Dropped calls terrible cell phone coverage is there a number I can dial to update my roaming capabilities

Community Manager
Community Manager

Thank you for the clarification. We will get to the bottom of these service issues. How does your service work outside of your zip code? Is your software updated?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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