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Constant reboot after G920VVRS4DQD1 update

Jennifer2017
Miembro
‎04-28-2017 10:06 a.m.

I have a Galaxy S6 and after the G920VVRS4DQD1 update, my phone constantly reboots itself. While in Safe Mode, it doesn't restart. How to either correct this or uninstall that last update?

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Correct Answer!

Re: Constant reboot after G920VVRS4DQD1 update

jeneller_vzw
Verizon Employee
‎04-30-2017 10:18 a.m.
jennifer2017,


We understand it would difficult to use your phone while it is rebooting. Let's find a solution. If the device doesn't reset in Safe Mode, it does mean there is a problem with an application installed. Did you install any applications after or just before the software update? There is no way to revert back to a previous version. Do you have your phone backed up?


JenelleR_VZW

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If my response answered your question please click the _Correct Respuesta_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!


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