Re: Clock displaying wrong time
bearone21
Legend

ok, thanks

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Re: Clock displaying wrong time
BARabon
Enthusiast - Level 1

I hate to resurrect a dead thread, but I figured it was better than starting a new one.

I'm having the same problem. A while back I found that my phone was displaying the wrong time. It was one hour slow, or one time zone west. I don't remember if it was triggered by a daylight savings time change, or the latest software update. I changed the settings from automatic to manual and corrected it. That fixed the time display on the clock but I started noticing other apps that were quirky. I had one that tracks gps location that would show me in the correct place on a map but give me an error of unable to verify gps. I did not see a correlation with that until today. I also noticed that when I would post to Facebook my posts would automatically say "posted an hour ago". That was a very minor annoyance so I paid it very little attention. Then recently while playing a game (pokemon go) with my wife I noticed that in game timers were showing an hour longer for her than they were for me and I was unable to interact with timed events while she was able to. So that got me thinking that while the time was displaying correctly because I had set it manually, something internal was causing conflicts with my location and or time settings that these apps are reading. 

I set my time back to automatic, checked to make sure my updates were current and powered off my phone. When I powered it back on, it displayed the correct time for a minute or so before reverting to central time (I'm in eastern time zone 28146). I powered it off again, even removing the sim card for a minute, but still it shows correct time for a minute then reverts. Sure, I could set the time back to manual to have the clock right, but I'd like to fix the actual problem so that the other apps will function appropriately as well.

Re: Clock displaying wrong time
CUTEGIRLTUSHY
Enthusiast - Level 2

It is mid July & I am still having this clock-time-zone issue since the 1st Nougat update!

I have been replied to here which directed me to start a tech ticket. The issue was resolved momentarily after a 2nd update. I reached out via text to the tech again who had texted me that it was resolved. After the 3rd update, it was resolved momentarily, also.

The issue is 100% that the Verizon network is recognizing me as being in Alaska's time zone. I live on the west coast. I can manually set my time but that does not resolve the fact that Verizon has me in the wrong time zone.

Another poster now has me worried that my apps are responding in the wrong time zone. I am not tech savvy enough to know how Verizon interfaces with apps?!

With all this said, this all became an issue today because I did a restart & a power off/on reboot, respectively. This is something I do regularly.

Very frustrated. Verizon, please resolve once & for all!

Re: Clock displaying wrong time
paulwasserman
Enthusiast - Level 1

Same problem here, on 9/21/17 on my Note 4. Exactly 1 hour off. Date and time settings are automatic, but time zone says it's Mountain Daylight time, and I'm pretty sure there aren't any mountains here in Chicago.

Manually setting the time zone works for now, but not sure what else this will affect. I plan to travel soon and really need to be able to rely on the automatic settings.

Re: Clock displaying wrong time
vzw_customer_support
Customer Service Rep

paulwasserman,

 

I know that it's crucial for you to be able to count on your phone showing the correct time, no matter where you are. Let's figure this out. When you go to Settings>Date & Time, the first option is automatic. However, there is also an Automatic Time Zone setting. Is Automatic Time Zone checked as well? This can impact the time displayed, even if the first automaticl setting is checked. Keep us posted, and let us know the setting, so we can proceed from there.

 

MichelleH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Clock displaying wrong time
jrh4054
Specialist - Level 3

MichelleH_VZW, you are wrong about there being a separate Automatic Time Zone setting.  There is only one date and time automatic setting.  It is Automatic date and time.  The only other setting is Use 24-hour format.

Re: Clock displaying wrong time
jennip0128
Enthusiast - Level 1

I recently had the same problem while in Nashville CTZ I live in Knoxville TN EST. Please let me know if you had your problem resolved and how.

Thanks Jenni

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Re: Clock displaying wrong time
jrh4054
Specialist - Level 3

Automatic time is the only setting.  It's either on or off.  If it's off, you manually set the date, time, and select the time zone.

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Re: Clock displaying wrong time
JILLIBEANS22
Enthusiast - Level 1

I'm in a central time zone it keeps converting back to Eastern , daylight savings time has been changed back.(fallback)phone did not adjust.  the suggestions you made are not working it is not converting to Daylight Savings Time and back every time I manually set the time and put it in central it converts back to the original wrong time.please fix this problem I need my clock to work properly to make my appointments on time this is extremely annoying! For the amount of money paid for a phone it should work perfectly every time, I never had a problem with the S4 Mini always work the way it was supposed to sorry I upgraded .ugh

Re: Clock displaying wrong time
goodgazda
Enthusiast - Level 1

Arizona does not change time and can't get my clock to reflect proper time zone