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Re: Can't sync Fitbit now after new update

Miembro

No connections. My device "fitbit" is no longer being recognized.

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Re: Can't sync Fitbit now after new update

Miembro

JoelR,

The last update broke BLE. I've tried rebooting the phone, clearing the cache, uninstalling/reinstalling Garmin's app, and then successfully synced my watch with a different device... clearly, since it worked right before the update on August 9 and failed right after, the problem is the update.

The problem has been described and discussed in detail on this thread, this thread: Can't sync Fitbit now after new update , on Reddit at https://www.reddit.com/r/galaxys5/comments/6v4djj/bluetooth_issues_after_august_9_update_verizon/ , and even on Twitter where I've talked with someone who signs as *MXM that indicated "our techs are on it" (since it's been two weeks, "on it" is debatable).

Since the problem is clearly with the last update, how about releasing the prior update so we can at least use features on our phones like we have been able to do from the time we purchased them until we installed the update on August 9?  Or do I have to do some hacking tricks to do that?

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Re: Can't sync Fitbit now after new update

Miembro

Hi. I'm the developer for the Flic app that connects to Flic buttons which use Bluetooth Low Energy.

It's clear that this update breaks connectivity to ALL Bluetooth Low Energy devices. Connectivity to Bluetooth Classic devices seems to work fine. The problem lies within the Bluetooth part of the OS and not within the 3rd party apps (and it's also not a problem with some particular fitness tracker or peripheral). This means it is impossible for any user to get it working by "reinstall app/restart Bluetooth/reboot/clear cache/unpair/re-pair" and so on. The only way to get it working is if Verizon/Samsung fixes the bug in the OS and rolls out a new update.

If anyone wants to see where exactly it crashes, see this: https://issuetracker.google.com/issues/64731145

I suggest Verizon Customer Support forwards this information to the developers and push them to immediately release a new update, since there is nothing else we regular users/developers can do (we don't have their contact details for example).

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Re: Can't sync Fitbit now after new update

Sr. Member

¡Gracias, emilenl! It's good to have such a clear statement by someone who knows something about it.

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Re: Can't sync Fitbit now after new update

Community Manager
Community Manager

We hear you and we've reached out to our Samsung moderator for assistance, hambrew807. Make sure the Fitbit app is installed on the device and is the most current version, make sure the phone has Bluetooth turned on, make sure the Fitbit is only connected to one phone or tablet, and make sure the Always Connected option is turned on in the Fitbit app. Fitbit app>Account>select tracker>turn ON All-Day Sync.

If the device is running Android 6.0 (Marshmallow) or later, you may need to manually grant permission for the Fitbit app to scan for Bluetooth devices. On the phone, please go to Settings>Applications>Application manager>tap the Fitbit app>Permissions>turn ON Location. Ensure that the location setting is enabled on the phone in Settings>Location>turn the Location switch ON. You will then force stop the Fitbit app in Settings>Applications>Application manager>tap the Fitbit app>Force Stop>Force Stop again at the warning prompt. Turn Bluetooth off on the phone, then back on. Restart the phone and uninstall/reinstall the Fitbit app.

Let me know how this works.

ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't sync Fitbit now after new update

Miembro

Nope, followed all those steps again. Still does NOT work. So disappointed with Verizon/Samsung and FItbit

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Re: Can't sync Fitbit now after new update

Miembro

Now here is some helpful information.  If only the Verizon customer service bots could read.

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Re: Can't sync Fitbit now after new update

Miembro

Ditto for me.

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Re: Can't sync Fitbit now after new update

Miembro

Zang-

Those steps did not work. What DID work was finding the prior firmware on the Internet and using a special program to install it on my phone. Oddly enough, I requested twice for y'all to push the prior firmware while you fix this one.

Now that I've done that, I have a constant nagging alert to update my phone - y'all should remove that update from your server so anyone lucky enough to still be on the prior version and doesn't know the update is about to [Removed] any BLE devices.

It's been over two weeks. Y'all have left a lot of people to either deal with devices that have limited use OR find and trust programs from the Internet and 'go rogue' to fix their phones.  Not a smart way to do business. Not a smart position to put your customers in.

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Message edited by Verizon Moderator

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Re: Can't sync Fitbit now after new update

Miembro

I followed all of your suggestions and instructions exactly. It didn't sync. It sees my battery level but can't see the steps or other data. In addition, if I have my phone on at all, the Fitbit won't sync to my computer.

Your Fitbit software is a huge problem !

Details: Locations were on for everything. That's not the problem, so please cease and desist using the easy blame-the-user answer.

Actually, I have done all of your email's steps previously except for the "force stop" thing. I have uninstalled and reinstalled the Fitbit App multiple times previously. But today I added in the "force stop" thing.  No change.  Didn't work. It's your software or Verizon's or Samsung's but the App doesn't work.  All locations are on. All the settings are exactly as Fitbit recommends.

Fix it Fitbit.  Until then, I’ve deleted your App and will look around for other devices that know how to use the internet and bluetooth.

Atentamente,

Susan [Removed]

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Message edited by Verizon Moderator

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