cancelar
Mostrar resultados para
Busca en su lugar
Did you mean: 
Highlighted

Re: Can't sync Fitbit now after new update

Miembro

I'm having the same issue with Garmin Vivo Fit and my Samsung Galaxy S5 since the update

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Miembro

My husband and I have the same phone and Garmin vivo fit devices.  I uninstalled the Garmin Connect app on his phone and reinstalled it.  When I tried to pair his device with his phone, NOW IT WON"T PAIR!

My phone is still paired with my Vivo Fit, but I can't sync since the latest Verizon update.

This is clearly a Verizon issue. 

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Miembro

I have this same issue. Many bluetooth low energy devices won't work after this update.

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Miembro

Exactly.  It's an issue with Bluetooth Low-Energy Devices.  Have any canned "cheer-up" responses to that? 

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Miembro

Verizon, this is a an issue with Bluetooth Low-Energy Devices section of the ROM. Please have the dev team review this section of the code for errors. In the meantime, perhaps it would be best to re-release the previous rom version while this version undergoes troubleshooting.

Atentamente,

      Stephen

Highlighted

Re: Can't sync Fitbit now after new update

Miembro

I am having the same issue. Fitbit stopped syncing with S5 on Aug 10th. After automatic update. Have been on fitbit community with many others, looking for a solution.

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Community Manager
Community Manager

Mwolfeaxon, I know how important it is to have your Fitbit working properly. Let's work on getting this resolved. What make & model of device do you have? Have you uninstalled and reinstalled the application? Also, is the Fitbit app up to date?

GersonG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Community Manager
Community Manager

TVGuy22, I understand this is important for you. Have you attempted the steps provided to Mwolfeaxon to see if this resolves your issue. Please keep us updated.

GersonG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Can't sync Fitbit now after new update

Miembro

My phone is a Samsung S5. My fitbit is the Flex. There are currently no updates that need to be implemented. I have tried all of the troubleshooting tops that Fitbit has provided, and nothing is resolving this issue. I have uninstalled and reinstalled app twice. I have powered my phone on and off several times. I believe this is an issue related to the phone/ bluetooth. There are quite a few people experiencing this same issue, and all occuring after the updates that occurred in August.

Highlighted

Re: Can't sync Fitbit now after new update

Miembro

Now I am having trouble with all my Flic buttons. The Flic people  tell me its the Verizon update that killed off the Blue Tooth Low Energy connections on my Samsung Note 4.

Please fix this. What ever you changed  I don't need or want it.