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Re: Can't sync Fitbit now after new update

Sr. Member

mwolfeaxon wrote:

Please do not do a factory reset on your phone or fitbit or any other BLE device to try and make it work. We've done it plenty of times, it doesn't help. The problem isn't caused by any app or setting on the phone but instead by the firmware running the bluetooth LE code on the phone. The startup sequence does not complete due to a bug on the phone firmware. There are workarounds you can implement on th 3rd party BLE device code (eg. fitbit), but they shouldn't be necessary so ultimately samsung needs to fix this. I've heard from a little bird that Samsung has found and fixed the issue but the update will take some time to get approved and released. This is 3rd hand knowledge though so who knows if that's true. Keep pressuring Samsung though to get this pushed ASAP.

Thanks for this very helpful information. I'm going to post a link to it in the Fitbit forums, where some people continue to demand that Fitbit fix this, and swear they'll buy some other device.

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Re: Can't sync Fitbit now after new update

Asistencia al cliente

We definitely want this issue resolved. We always want you to have full usage of all your devices and accessories. Let's look at all possible options. Have you tried using our Software Repair tool? This could help by making sure the software on the device you are trying to pair is installed correctly and everything is working as it should. Here is a link for android devices, https://www.verizonwireless.com/support/samsung-update-upgrade-assistant/.

JavierMD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!   

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Re: Can't sync Fitbit now after new update

Sr. Member

Verizon Wireless Customer Support wrote:

We definitely want this issue resolved. We always want you to have full usage of all your devices and accessories. Let's look at all possible options. Have you tried using our Software Repair tool? This could help by making sure the software on the device you are trying to pair is installed correctly and everything is working as it should. Here is a link for android devices, https://www.verizonwireless.com/support/samsung-update-upgrade-assistant/.

JavierMD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Sheesh. Just sheesh.

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Re: Can't sync Fitbit now after new update

Miembro

I agee with your state they are wasting our time.  We have contacted the companies for the devices do not working and, have done everything, from reinstalling the app, make sure permission are on to buying new devices.  I even went so far as to try it on a friends device that were not running on the new update we all received (Marshmallow  6.01).  And my devices will worked.  I have contacted both companies Fitbit and Square Up and they have posted on their forums that it is because Samsung/Verizon put out an update the did something to the BLE (Bluetooth) on the phone.  Samsung  and Verizon should put a fix out for this and a statement about what they will do to fix the issue.  Seems to me is they are trying to get people to buy new phones,  I sure would not buy another Samsung and I might just think about moving away from Verizon.

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Re: Can't sync Fitbit now after new update

Miembro

I'm glad to see that the problem is just not my Fitbit Flex.  After updates on August 8, I could no longer sync mine either.  I've done all the steps and still nothing.  I even spent 90 minutes at a Verizon store trying to get someone to help me. They couldn't figure it out.

The next day I called Fitbit Support for help.  Worthless!  All the person could do was offer me 25% off my next purchase which is good for 30 days.  If this is a well known problem then why can't it be fixed!  Samsung would you not TEST your updates before automatically messing up other's phones.  My Fitbit is work related to keep my monthly insurance cost down.

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Re: Can't sync Fitbit now after new update

Miembro

Last year's update caused my battery to drain for no reason and I could not activate power saving mode.  I was told to a factory reset by Verizon.  I spent countless hours trying to my phone back to the way I had it before the reset.  Complete  nightmare and am still finding problems I can't figure out how to fix (contacts disappearing).

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Re: Can't sync Fitbit now after new update

Miembro

Same thing happened to my up4 band.   Updated app and did not help,  removed and reinstalled and didn't help?   ¿Alguna sugerencia?

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Re: Can't sync Fitbit now after new update

Sr. Member

Elizaorm1 wrote:

Same thing happened to my up4 band. Updated app and did not help, removed and reinstalled and didn't help? ¿Alguna sugerencia?

At this point, based on reports earlier in this thread from 3rd-party developers who have to deal with this, it sounds like the best we can hope for is that Samsung will fix the problem it created. By now, I'd say my most optimistic guess (and it's no more than that) would be that in the next week or so a monthly system update will roll out that will include a fix. I have no information at all to suggest that that is the case; I'm only guessing and hoping.

My 2-year contract on my Samsung Note 4 Edge is up. I have loved this phone, but when I head to the Verizon store I'm going to be looking at other manufacturers.

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Re: Can't sync Fitbit now after new update

Miembro

I've heard again that samsung definitely has fixed this issue and it's being validated by verizon now. Hopefully it'll be out very shortly.

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Re: Can't sync Fitbit now after new update

Sr. Member

mwolfeaxon wrote:

I've heard again that samsung definitely has fixed this issue and it's being validated by verizon now. Hopefully it'll be out very shortly.

Many thanks! That's kind of the best I've been hoping for--a fix in a regular monthly Samsung/Verizon update. Hope it turns out that way.

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