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Can't send text message on my father-in-laws new verizon galaxy s3 (3 days old)!!!

Miembro

Need a comprehensive multi-step fix routine since I've seen and tried countless fiixes from multiple threads

With zero Success.  Most recent was a fix from Verizon community to" power down, then remove battery' then

Remove SIM card and waited 60 sec. I then I reinserted sim card and battery and powered-up tried a message

Send and got another "failed".  4g& 3 to 4 bars is consistently displayed and here's. the kicker.. My old galaxy s3

Can send and receive on the same table as the new one.  But the new one fails to send to mine and it can't receiveA text from

Mine or from my daughter in charlotte( I can both send and receive from her.

Please help.....

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Re: Can't send text message on my father-in-laws new verizon galaxy s3 (3 days old)!!!

Asistencia al cliente

Our common goal is to get these messages flowing again, THNkit. I marked breezex's reply as helpful because I am interested to know whether or not your Father In Law changed from an Apple operating system to the Android operating system.
If so, I will provide the comprehensive multi step fix here.
If he still has the iPhone, ensure the phone is connected to WiFi or 3G in order to have changes sync with the Apple ID.
Go to Settings>Messages>iMessage (turn off)
If you have other Apple devices registered with the same Apple ID, then you will also need to deactivate iMessage on them as well (iPad, iPod, Mac).
Please let us know if this is what has happened to your father in law.

TamaraH_VZW
Follow us on Twitter @VZWSupport




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Re: Can't send text message on my father-in-laws new verizon galaxy s3 (3 days old)!!!

Sr. Member

If you put your SIM from the older GS3 into the new GS3 can you send and receive texts with the newer GS3?  And vice versa does the older GS3 not send and receive with your father-in-law's SIM?   If so the fault may lie with Verizon, his account is not set up properly,  or the SIM.  By chance did your FIL have an iPhone before and use iMessage?  If so he'll have to logon and turn off iMessage.

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Re: Can't send text message on my father-in-laws new verizon galaxy s3 (3 days old)!!!

Asistencia al cliente

Our common goal is to get these messages flowing again, THNkit. I marked breezex's reply as helpful because I am interested to know whether or not your Father In Law changed from an Apple operating system to the Android operating system.
If so, I will provide the comprehensive multi step fix here.
If he still has the iPhone, ensure the phone is connected to WiFi or 3G in order to have changes sync with the Apple ID.
Go to Settings>Messages>iMessage (turn off)
If you have other Apple devices registered with the same Apple ID, then you will also need to deactivate iMessage on them as well (iPad, iPod, Mac).
Please let us know if this is what has happened to your father in law.

TamaraH_VZW
Follow us on Twitter @VZWSupport




View solution in original post

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